One of the oldest and the most critical industry in any economy, BFSI sector has faced complete transformation and disruption in the wake of digitalisation. Since year 2000 in general, and since 2015-16 in particular, the industry has seen exceptional changes, particularly in terms of increasing competition and regulatory pressures. This brings many challenges such as :

Customer side challenges:

  • Customer retention
  • Customer engagement & loyalty
  • Customer-product mapping
  • Own-base retargeting – up-sell/ re-sell
  • Increasing market share
  • Customer one-view
  • Managing customer experience across touch-points
  • Managing and understanding customer lifetime value

Competition side challenges:

  • Product differentiation
  • Competition insights
  • Competition strategies
  • Increasing the pull of various deals/ partner offers

Channel side challenges:

  • Increasing adoption of new channels in some segments
  • Differentiation own digital channels from competition’s
  • Uniform customer / family experience across channels

Managing costs

Managing NPA’s – reducing bad debt

Connect with us to understand how our customized offerings for the BFSI sector can help you to overcome these challenges.


Want to know more...Talk to our Expert

Please let us have your details and we shall connect with you at the earliest

Case Studies

India: New Delhi, Gurugram, Bengaluru, Navi Mumbai, Hyderabad

USA: New York

UK: Reading

India:   +91 11 410 20 300

USA:   +1 347 535 3001

UK:   +44 118 2040001