One of the oldest and the most critical industry in any economy, BFSI sector has faced complete transformation and disruption in the wake of digitalisation. Since year 2000 in general, and since 2015-16 in particular, the industry has seen exceptional changes, particularly in terms of increasing competition and regulatory pressures. This brings many challenges such as :
Customer side challenges:
Competition side challenges:
Channel side challenges:
Managing NPA’s – reducing bad debt
Connect with us to understand how our customized offerings for the BFSI sector can help you to overcome these challenges.
Facts ‘n’ Data® have proprietary Machine Learning based algorithms that use concepts of Game Theory to map right customer with right product that increases stickiness. This is particularly important for renewal-based products such as insurance.
Create exceptional customer segmentation for better targeting, cross-channel marketing and eliminate siloed or duplication of data. Our AI-based proprietary algorithms and skilled talent help in creation of customer groups to generate customer one-view and customer influencer circles through a detailed automated data cleansing, recovery of poor quality data, grouping data from multiple streams & sources, and, augmenting data from external sources.
Our AI-ML based proprietary tool pulls data from different credit agencies, cleanses & augments this data, and runs predictive models to create customer segments based on financial discipline & responsibility. This assist financial institutions choose the segments to target based on the risk appetite.
Our tested models perpetually measure customer engagement & satisfaction by means of rotating online panels while keeping a tab on the perceptual map. We utilize our in-house tools to analyze the omni-channel customer journey to understand pain points and work on their removal.
Please let us have your details and we shall connect with you at the earliest